1. GENERAL HOTEL TERMS & CONDITIONS

a. Hotel Contact Details: All reservations, bookings, and inquiries can be made via email and will be replied to as soon as possible, but within 24 hours at the latest. For instant confirmation, please reserve via our website or alternatively call the hotel directly.

b. Check In Policy: Standard check-in time is from 2.00pm, although you are welcome to store your luggage at the hotel if you arrive prior to 2.00pm.

c. Check Out Policy: Standard check-out time is up until 10.00am. Please contact the hotel reception if you require a later check-out time. Please note any late departures are subject to availability and charges may apply.

d. Age Policy: All reservations must be made by persons who are 18 years or older, and proof of ID may be requested on check-in. Any person under the age of 18 must always be accompanied by an adult. Failure to comply may result in termination of the accommodation reserved.

e. Children Policy: Infants 0-2 years: Complimentary accommodation in existing bedding or a portacot may be provided on request and is subject to availability at the time of booking.

For children 3-13 years: Free using existing bedding.

f. Extra Person Policy: Our rooms are not able to accommodate any additional beds in the room.

g. Guarantee Policy: All reservations are required to be guaranteed by a valid credit card with sufficient funds at the time of booking. For online bookings, the credit card will be debited for the full amount at the time of booking. We do not accept cash as an alternative and are unable to issue room keys without a valid credit card being presented. For walk-in bookings, we require a credit card to secure the booking; a temporary hold will be placed on the card until check-out and the bill is settled.

h. Rates Quoted – Currency & GST: All accommodation rates and services advertised by the hotel, whether directly, via marketing, or online, are quoted in New Zealand dollars on a per night or person basis (as specified) and are inclusive of GST of 15%.

i. Force Majeure: Abstract Hotel & Residences Auckland will not be in any breach of this agreement or in any way liable if it is prevented from meeting its obligations due to an event of force majeure, such as an Act of God, War, Earthquake, Riot, Storm, Flood, Explosion, Strike, Pandemic, or any other cause not reasonably within the control of the hotel.

j. Smoking Policy: Abstract Hotel & Residences Auckland has a strict non-smoking policy. Guests who smoke on the premises will be charged a $200 cleaning fee.

2. CANCELLATION & REFUND POLICY

a. Best Available Rate: Best Available/Standard Rate bookings are charged on departure from the hotel (except for bookings made through the hotel website, which are charged at the time of booking) and are subject to a 24-hour cancellation policy. If the booking is canceled inside 24 hours of the arrival date, a cancellation fee of a maximum of one night’s accommodation will apply. No-show bookings will forfeit the full accommodation charges. Please note that some discounted rates and special deals will have different cancellation policies, which will be noted with the rate.

b. Prepaid Flexi-date Rates: Prepaid Rate bookings are charged at the time of booking, discount only available on select dates and must be booked at least 3 days prior to arrival. Rate is prepaid and non-refundable; you may re-book for an alternative date but must pay any difference in rate. If the room rate is lower, no refund applies.

c. Package/Hotel Special Rates: All hotel specials and package rates will have individual cancellation policies that will be conveyed to the guest for hotel direct bookings or for online bookings they will be visibly displayed on both the reservation and payment screens and will require the customer to accept the terms and conditions at the time of confirming the booking.

3. PAYMENT

a. Online Payment: All online bookings made on the hotel website are charged at the time of booking using a valid credit card (Visa, Mastercard & American Express) and the card number, expiration date, and card security code must be entered to complete this transaction. Online payments are made via our payment platform using a third-party provider, which offers a secure payment system to protect customers’ credit card details with security settings that are compliant with all New Zealand regulatory and statutory regulations.

b. Credit Card Payments: Visa & Mastercard credit card payments are subject to a 2.5% credit card surcharge, and American Express payments are subject to 4%. This charge will show up on your receipt/invoice as a credit card surcharge. Payments by EFTPOS or direct credit do not incur a surcharge.

c. International Payments: Prices are advertised in New Zealand dollars, so the amounts charged to credit card payments may fluctuate due to exchange rate fluctuations as bookings are converted into New Zealand dollars at the exchange rate on the day it is processed. If any cancellations are refunded, these are also processed in New Zealand dollars at the exchange rate on the day that the refund is processed, so there may be a variance to the initial amount charged. The hotel is not liable for any exchange rate variances.

d. Refunds: Any refunds will only be made to the same credit card debited for the original transaction. Note that any credit card surcharge fees will not be refunded and any refunds to American Express incur a NZD$250 fee.

e. Payment Terms for In-house Accounts: All charges must be settled on departure unless prior arrangements have been made. On check-in, we process a credit card authorization of between $200-$800 depending on your length of stay. Credit is available to approved companies; however, a credit application must be completed.

f. Data Security: Abstract Hotel & Residences Auckland takes appropriate measures, in accordance with all regulatory requirements, to protect customer Personal Information (PI) against accidental or unlawful destruction, alteration, or unauthorized disclosure or access. We have implemented technical measures such as firewalls, login password systems, and physical protection to this end. Credit card details are entered into the DPS Payment Express system, which is PCI DSS compliant and uses Secure Socket Layer (SSL) technology to encrypt such PI.

4. PERSONAL INFORMATION (PI)

a. Information Required & Collection: We will only collect PI that is necessary for the purposes of data processing and may be collected in certain circumstances, without limitation, as follows:

i. Hospitality activities such as booking a hotel room, check-in and check-out at the hotel, room charges during the guest’s stay, and any claims or requests.

ii. Participation in marketing programs, with customer consent.

iii. Provision of information by third-party service providers such as tour operators, travel agencies, GDS reservations, online booking engines, etc.

iv. Internet activities such as filling in any online collection forms such as questionnaires, etc.

We do not knowingly collect PI from children under the age of 18 years, except name, age, and nationality as provided directly by an adult on their behalf or without a relevant adult’s permission.

b. Confidentiality & Security: We will implement reasonable technical and organizational measures to protect the customer’s PI against accidental or unlawful alteration or loss, or from unauthorized use, disclosure, or access.

c. Storage: PI will be kept for the period necessary for the purposes of data processing and in accordance with regulatory and statutory requirements.

5. GIFT VOUCHER TERMS & CONDITIONS

a. Gift Vouchers can be used for accommodation or food & beverage at Abstract Hotel & Residences at any time (subject to availability) within 24 months of purchase.

b. Call or email the Hotel to redeem your voucher.

c. Not valid for third-party operators associated with the hotel unless specified.

d. Not exchangeable for cash.